RBA has been present on the market for over 30 years, selling spare parts for food machines for cooking, washing and professional refrigeration systems. We provide our many years of experience to assist our customers from a technical and commercial point of view, helping them find the right spare part for their needs.

A BIT OF HISTORY

RBA was born as the commercial division of Slayer Blades in 1990.

Slayer Blades has been operating on the market since 1979, producing blades for slicing machines. This activity is still ongoing, with satisfactory results, at the Casalbeltrame (NO) plant.

RBA is available to all industry specialists as well as other operators, thanks to its constantly updated website. If you have any questions, you can reach our team over the phone, via e-mail or using WhatsApp.

OUR MISSION

Our goal is to be a point of reference, offering useful products to meet any needs and solve any problems concerning food machines for cooking, washing and refrigeration systems. We also specialise in the dynamic sector: food processing and packaging machinery.

It’s now even quicker to search for the spare part that’s right for you thanks to our website, created with the intention of providing a complete and comprehensive catalogue. Each product in our range has been chosen based on careful research by our technical supervisors. We personally research and select all the spare parts in our range, based on both their quality and performance as well as their price. RBA is a concrete, easy and fast solution for spare parts, offering the right balance between quality and price.

RBA Service è is the RBA Team that is fully dedicated to direct technical assistance to all our customers.

The advantage of this service offered, in addition to our transversal technical skills made available, is the fact that there are different interfaces if our partners or customers need timely assistance. In fact, various tools can be used to contact RBA Service directly, such as:

• Direct email: through the email service@rbaricambi.com;
• WhatsApp service: this is used a lot by our customers, as through this tool the dialogue is even more direct, having the ability to easily forward explanatory photos and videos;
• Ticket system: the most elaborate technical requests are reported by customers through tickets. Usually, this type of assistance requires direct interface with suppliers, or with internal company departments. The customer receives an email with the assigned request number.

RBA Service: A competent and reactive Technical Team

The RBA Service Team, at the complete disposal of customers, is made up of people with transversal skills, and who have a 360 ° knowledge of the world of dynamics, cooking and washing.

The team's goal is to close all technical requests received during the day, being aware that when requests involve external parties, the timing may vary, as they are not under the full control of RBA.

Direct contact with our customers and active listening to their requests allow us to collect valuable information, which in turn helps us to improve not only the RBA assistance service, but also the products, as we transfer any observations, critical issues, and improvements to our suppliers.

Customer requests are listened to carefully, as new needs and requirements can be intercepted, which can be transformed over time into new products or services.

This creates a virtuous circle of information, which brings benefits and improvements on several fronts, always with a view to giving customers what they are looking for.

How does the returns management work?

Returns are managed directly by RBA Service: if there are problems relating to the operation of a product or to the choice and shipment of spare parts, the customer's support is handled internally, to then be conveyed to the expert person according to the specific topic.